“Every Missed Call Is A Missed Opportunity”
SigiCall Limited provides Call Center Services in Sierra Leone. We offer an integrated Call Center for providing a variety of services including both inbound and outbound calls services for customers in many sectors such as: Banking, Utility, Telecom, Private sector, and more. Our commitment to our clients is to deliver positive customer experience across all channels. Our company is fueled by efficiency in systems, automation and dedication to positive work environments. We will support and grow businesses by creating opportunities and success through long term relationships. We boast of our qualified staff to achieve the objectives of our clients. You can use our services to extend your reach into new markets, provide stronger customer support, or even retain your existing customers. By outsourcing to us, you can focus on your core business operations by dedicating more time, energy and resources in improving your products and services.
Who we are
SigiCall Limited will help you to optimize operations, enhance customer service and improve your bottom line. Our outsourcing services, solutions and strategies are designed to provide you with the flexibility you need. Our management team has over 30 years of combined experience in Customer Service, Client Relationship, Business Development, Training and Development, Call Center, and Telemarketing Services.
our services
Inbound Call Center
Outbound Call Center
- Customer Support Services
- Customer Support Solutions
- Sales Request
- Customer Opinion Surveys
- Product Surveys
- Research and Survey Support
- Telemarketing
- Customer Satisfaction Surveys
- Follow up Calls to Advertisement
- Customer Support Services
- Customer Support Solutions
- Sales Request
- Customer Opinion Surveys
- Product Surveys
- Research and Survey Support
- Telemarketing
- Customer Satisfaction Surveys
- Follow up Calls to Advertisement
Inbound call
- Customer Support Services
- Customer Support Solutions
- Sales Request
- Customer Opinion Surveys
- Product Surveys
- Research and Survey Support
outbound call
- Telemarketing
- Customer Satisfaction Surveys
- Follow up Calls to Advertisement
Benefits of outsourcing to SigiCall Limited
Improved customer service
Reduced cost of operations
Handling Calls at Peak Volume
Access to valuable insights
Improved customer service
Reduced cost of operations
Handling Calls at Peak Volume
Access to valuable insights
Improved Customer Service
Our trained iCall® Reps carry themselves in a friendly and professional manner projecting only the best image to clients at all times. They can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment. We will cater to your customers 24/7 or your desired timeframe. This assures you of the quality of the service delivered.
Reduced cost of operations
Outsourcing to us is more cost-effective than managing them on your own. You will not need to hire new employees, train them and buy new equipment for your operations. Whatever money you save here can be used in optimizing your business process and improving your products.
Handling Calls at Peak Volume
We handle peak volume overflow at any time of the day, thereby ensuring that your customers will always reach to you with complaints or concerns. Offering your customer this level of service will alienate dissatisfied customer.
Access to valuable insights
When you outsource to us, you will have access to customer data collated through different channels. This data can be analysed to gain valuable insights regarding the customer and understand their needs and challenges. This helps you to serve your customer better and offer them personalized solutions.
Our trained iCall® Reps carry themselves in a friendly and professional manner projecting only the best image to clients at all times. They can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment. We will cater to your customers 24/7 or your desired timeframe. This assures you of the quality of the service delivered.
Outsourcing to us is more cost-effective than managing them on your own. You will not need to hire new employees, train them and buy new equipment for your operations. Whatever money you save here can be used in optimizing your business process and improving your products.
We handle peak volume overflow at any time of the day, thereby ensuring that your customers will always reach to you with complaints or concerns. Offering your customer this level of service will alienate dissatisfied customer.
When you outsource to us, you will have access to customer data collated through different channels. This data can be analysed to gain valuable insights regarding the customer and understand their needs and challenges. This helps you to serve your customer better and offer them personalized solutions.
SIGIAY Group Limited is one of the finest corporate companies committed to the cause of organizational excellence through the development and delivery of practical soft skills training programs and quality business consulting.
- + 232 76 385 141
- +232 78 744 122
- info@sigiaygroupsl.com
- 17a Wallace Johnson Street, 3rd Floor Freetown, Sierra Leone
Copyright © 2021· Sigiay Group Limited | SigiCall Limited. All Rights Reserved.